Need help? Give us a call: (312) 313-1737

New Year. New Resolve. New Vision.

RepairDesk Blog > Blog > Uncategorized > New Year. New Resolve. New Vision.
New Year. New Resolve. New Vision.

New Year. New Resolve. New Vision.

Hello & Happy New Year!

If we’re to summarize 2017 in one sentence that would be – It has been a great roller coaster ride!

We remember when our team wrote our first line of code in March 2015, we had a pretty ambitious goal; to create a product that combined the best features of repair & retail into one simple UX – A One-Stop Enterprise Solution for the Repair Industry. Easier said than done…

When 2017 started, though we had the basic infrastructure in place, we were far away from our goal of developing the ultimate repair management tool. Over the last 12 months, we have concentrated on making the product more reliable and better than any other SaaS tool out there in the market.

Here is a highlight of our key achievements in 2017 which would have been impossible to achieve without your support:

Expansion of Customer Base

During the past 12 months, we managed to increase our customer base by 150% – kudos to you guys for placing your trust in us.

Up-sized our team!

As we got busier and busier to create amazing features for you, we hired top-notch professionals from the market and expanded our team from 14 to 28.

Squashed +600 Bugs

We hate bugs. We consider them our sworn enemies and for the past 1 year we have rigorously perused to squash any big or small one which we encounter on the way and thus were able to squash some 600 bugs to make your RepairDesk experience seamless.

Multiple Integrations

We have added +10 awesome integrations to facilitate your repair business operations. This includes integration with Cayan, QuickBooks, and MobileSentrix to name a few.

Overall speed has increased dramatically

We have drastically improved our overall speed by 150%.

Vision 2018:

We dream and we do so we dream – BIG! We’re buckled up for the coming year and are excited to work harder and smarter than before to continue providing you with the best repair management software you can get your hands on.

We intend to continue developing RepairDesk to improve multi-store functionality, enterprise reporting, integration with accounting and payment processors and launching the enterprise version of RepairDesk. We’ll also be hiring extra support technicians to join our small friendly team and plan to extend our businesses operational hours.

In the end I’d like to personally thank all of our merchants and developers for helping to make 2017 such a fantastic year. I wish you all the best for 2018.

Recent Posts

Valuefone Fiji Has Our Computer Repair Shop Software

Valuefone is Managing 14 Stores with one Repair Shop Software

Kevin Yuen started a mobile phone company in Fiji with the name Valuefone back in 2000. Today, his mobile sale and service business has grown to 14 stores with a

retrofitting old computers at computer repair store

Retrofitting Computers is Awesome for Your Computer Repair Store

The computer repair industry sees many challenges in modern times. You’re mostly working on repairing office laptops, workstations, gaming machines, or those dreaded MacBooks that are really troublesome. It’s a

Offer 'Buy Now Pay Later' plans with recurring payments feature

Drive More Sales with ‘Buy Now Pay Later’ Plans

‘Buy now pay later’ plans have always been a charm for all retail stores. Such plans are an absolute customer magnet for cell phone and computer repair centres because they

The COVID-19 Survival Guide for Computer Repair Stores

Coming out of COVID-19: Survival of the Fittest

A Survival Guide for Computer Repair Stores Many businesses in the repair industry are afraid to talk about this, but we know we are all probably nervous and wondering what

Instant Prints - Release Notes

Web Release Notes: Get Instant Prints with EPSON Printer Integration

Are you tired of the fuss of system downtime and want to issue an instant print of thermal receipts at your computer repair store? We have the solution. RepairDesk has

How to Optimize the Checkout Process at Your Computer Repair Store

Let’s face it, no-one likes queues, and in the times of CORONAVIRUS, we all are afraid of it. In the past, the retail checkout process was standard and relatively old-fashioned. Every

Customer Service

Customer Service Tips That ACTUALLY WORK for Computer Repair Shops – 2020

Providing customer service at your repair store can often be a make-or-break opportunity for a salesperson. Poor customer service will ruin any previous goodwill and be the end of the

Hiring employees for your small business

Guide to Hiring Employees for Your Repair Business

Have you been running the whole show all by yourself? The amount of work getting way too much for you? Looks like you have reached the stage of scaling your

cash discount program in our computer repair shop software

New Cash Discount Program for RepairDesk Payments

RepairDesk has recently introduced a new Cash Discount Program for its payment gateway, RepairDesk Payments. This new program brings major benefits to repair store owners when processing transactions. What is

Manage Customers -RepairDesk

Manage Customers with a Sleek and Intuitive Design!

Working continually on product improvements and bringing the best experience for repair merchants worldwide, Team RepairDesk has now brought a beautiful new version to the Manage Customers section in our web


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required