Need help? Give us a call: (312) 313-1737

5 Facts About Retail In-Store Experiences

RepairDesk Blog > Blog > Cell Phone Repair > 5 Facts About Retail In-Store Experiences
5 Facts About Retail In-Store Experiences

5 Facts About Retail In-Store Experiences

With the advent of online sale platforms, it was thought that one day brick and mortar stores would be wiped off from the market. Many businesses shifted from physical to online stores while others aim to do so. Online businesses are famous these days but still, you can find some biggest and successful business chains following the in-store trend.

It seems like the importance of brick and mortar stores in customer’s views is way more than expected. And so, physical stores are here to stay for longer. Here are a few statistics that you should know about experiences customers look for in physical retail stores:

Seeing is Believing:

Customers prefer brick and mortar stores as they can roam around and choose the items they find best. They can go through various items, check material, and select a color that pleases eyes and much more. Whereas items bought from online stores are not always as they look in pictures.

Moreover, customers also like to try item they are going to buy before paying for it. Research shows this group of customers consists of 62% of total customer market.

Right on Time:

Majority of customers don’t like waiting for their items to arrive. They might want to use that item on urgent basis. According to research, 49% of shoppers prefer to have their products in their hands right after they have paid for it. For these customers waiting for 2 days for items to get delivered is a big NO.

Also read: This Small Business Saturday Increase Foot Traffic In Your Retail Store

Return Policies:

Around 20% of customers love to shop from local shops because they can return products easily. For customers that buy products from online platforms, this takes a little more time. In case of a physical store, you can walk in, tell them the issue and get item changed.

Refreshment:

The shopping experience is always refreshing for people who are tired of working. People like going out for shopping for they get to spend some time socializing, trying different items and enjoying outside world. Where online shopping brings ease for customers, 18% customers still like physical stores.

Interacting With Team:

People like shopping in-store because of complete guidance they get from the staff of the shop. They can ask them as many questions they like and get views of different items as well. Though online stores mention features alongside products still 13% of the consumers like being helped by a team in physical stores.

So you see online stores are not here to replace brick and mortar stores so soon. In-store experiences that please the customers are the key to the survival of these stores. If you own a physical store, do focus on the above points.

Comments

Recent Posts

watch & jewelry repair business

Benefits of Using a POS For Your Watch & Jewelry Repair Business

Watch & jewelry repair businesses are never going to be obsolete since everyone loves to have those embellished ornaments in the jewelry rack and classy wrist-watches in drawers in their

web release notes

Web Release Notes: Enjoy a Quick View of Important Numbers!

Our August web release notes provide detailed information about the latest enhancements in our web app while enabling you & your team to work smarter with new levels of data insights

cellphone repair store

5 Most Important Things for Every Cellphone Repair Store

Are you planning to start an all-new cellphone repair store? Or, do you already have a small sweet setup of a cellphone repair shop but don’t know how to start

repair business

Know the Power of Business Reports for your Repair Business!

You probably know that you should be using different reports for your repair business, but you may not exactly be sure why to use them. If you aren’t analyzing as

prepaird expo

RepairDesk Announces to Appear at the ‘All Wireless & Prepaid Expo’ 2019

RepairDesk is pleased to announce their presence at the “All Wireless & Prepaid Expo”, formerly ‘The Prepaid Expo’, and the largest combined show for the prepaid wireless and services industry.

web release notes

Web Release Notes: Search Invoices with a New Design!

RepairDesk is back once again with the latest release of our web app. In this hot summer, we've come up with some of the really cool improvements. Let's read the

Computer Repair POS

How to Use Computer Repair POS to Build Your Customer Base

The value of a point of sales system cannot be denied for any kind of business, in the present age. Either you run a retail shop, a cellphone repair, computer

cellphone repair store health BLOG

5 Metrics to Track Your Cellphone Repair Store Health

Every business requires smart and careful oversight in order to grow and thrive, and cellphone repair store is no exception. With all the tasks related to repair orders and trade-ins

Web Release Notes

Web Release Notes: Add Fax Number in Receipts

We are continuously working to make RepairDesk more stable, easy to use and bug-free. With every update of our web app, we try to address your suggested improvements and reported bugs.

Marketing Automation

How Can Marketing Automation Power Up Your Repair Business

In an increasingly competitive marketplace filled with change and innovation, small businesses are now having to compete with larger organizations like never before. It’s no longer good enough to rely


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required


Point of Sale System
Designed for Repair Shops

It takes a lot to run a repair shop, you bring the passion & let us take care of everything!

Get your free trial account now!

Try for free Talk to us

No credit card required