Need help? Give us a call: (312) 313-1737

5 Facts About Retail In-Store Experiences

RepairDesk Blog > Blog > Cell Phone Repair > 5 Facts About Retail In-Store Experiences
5 Facts About Retail In-Store Experiences

5 Facts About Retail In-Store Experiences

With the advent of online sale platforms, it was thought that one day brick and mortar stores would be wiped off from the market. Many businesses shifted from physical to online stores while others aim to do so. Online businesses are famous these days but still, you can find some biggest and successful business chains following the in-store trend.

It seems like the importance of brick and mortar stores in customer’s views is way more than expected. And so, physical stores are here to stay for longer. Here are a few statistics that you should know about experiences customers look for in physical retail stores:

Seeing is Believing:

Customers prefer brick and mortar stores as they can roam around and choose the items they find best. They can go through various items, check material, and select a color that pleases eyes and much more. Whereas items bought from online stores are not always as they look in pictures.

Moreover, customers also like to try item they are going to buy before paying for it. Research shows this group of customers consists of 62% of total customer market.

Right on Time:

Majority of customers don’t like waiting for their items to arrive. They might want to use that item on urgent basis. According to research, 49% of shoppers prefer to have their products in their hands right after they have paid for it. For these customers waiting for 2 days for items to get delivered is a big NO.

Also read: This Small Business Saturday Increase Foot Traffic In Your Retail Store

Return Policies:

Around 20% of customers love to shop from local shops because they can return products easily. For customers that buy products from online platforms, this takes a little more time. In case of a physical store, you can walk in, tell them the issue and get item changed.

Refreshment:

The shopping experience is always refreshing for people who are tired of working. People like going out for shopping for they get to spend some time socializing, trying different items and enjoying outside world. Where online shopping brings ease for customers, 18% customers still like physical stores.

Interacting With Team:

People like shopping in-store because of complete guidance they get from the staff of the shop. They can ask them as many questions they like and get views of different items as well. Though online stores mention features alongside products still 13% of the consumers like being helped by a team in physical stores.

So you see online stores are not here to replace brick and mortar stores so soon. In-store experiences that please the customers are the key to the survival of these stores. If you own a physical store, do focus on the above points.

Comments

Recent Posts

Subscription Billing

5 Ways to Boost Sales with Subscription Billing

In today's super-competitive repair market, technological advancements are unleashing new doors of innovation. Keeping with this pace of new releases, people are regularly searching for the latest cellphones, making upgrades

RepairDesk top malware removal software computers 2021 blog

The Top Malware Removal Software for Computers in 2021

Malware is a dangerous threat to any computer system. Whether you're running Windows or macOS or any distribution of Linux, you will need protection from some of the most egregious

Is the Under-Display Camera the Future of Smartphones? RepairDesk Blog

Is the Under-Display Camera the Future of Smartphones?

Innovation in the smartphone industry has been booming for the past couple of years. We went from including fingerprint sensors and facial recognition to having in-display fingerprint readers and folding

Shipping Rate Changes

Shipping Rate Changes in 2021 & How to Prepare for It!

Understanding your business’s cost structure and choosing the right strategy are crucial steps toward achieving your profit goals. Many pricing plans exist, which is why it may be wise to

Trends and Predictions

Trends and Predictions: What lies ahead for Repair Businesses in 2021?

If there’s one thing that we learned in 2020, it is the fact that the world can still be very unpredictable. Who’d have thought that there will be a pandemic

computer-repair-repairdesk

The Best Software And Tools For Computer Repair

If you’re in the computer repair business, you know how the daily grind goes. The task of dealing with a large number of daily tickets on Windows reinstalls, data recovery,

Samsung Galaxy S21 Leaks

Samsung Galaxy S21 Leaks: Here’s What to Expect! 

Samsung has big launch plans to unveil in 2021. Those exciting launches include expanding their foldable lineup and making the devices "more accessible." Making the new phones more accessible is likely

RepairDesk Round Up

RepairDesk Round-Up for the Year 2020

The year 2020 has changed so much about our lives, our businesses, and our goals, including how we used to communicate with each other. We all were on the same boat

best tech roundup 2020 repairdesk blog post

The Best of Tech in 2020 that Rocked our World

Well, it's finally here – we're all ready to say goodbye to the disastrous year that is 2020. While the year was horrendous for almost everything, it was actually a

Right to Repair Law in EU

A Step Forward in the “Right to Repair Law” for EU Consumers

A couple of years ago, it was common practice to get a manual for almost every tech product you bought. Whether it be a cellphone, a laptop, or any other


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required