Need help? Give us a call: (312) 313-1737

How Can Our One Click Warranty Claim Feature Help Mobile Manufacturers and Dealers?

RepairDesk Blog > Blog > Cell Phone Repair > How Can Our One Click Warranty Claim Feature Help Mobile Manufacturers and Dealers?
How Can Our One Click Warranty Claim Feature Help Mobile Manufacturers and Dealers?

How Can Our One Click Warranty Claim Feature Help Mobile Manufacturers and Dealers?

A customer bought a cell phone part or accessory from your company which came out to be faulty and now he wants to claim the warranty. He walks in your customer care office and hands over the device. Now you have to track the device’s details along with warranty status. What would you do? Would you open the registers to find out when did the transaction happened, is the device still in warranty, customer details etc.? A big NO! It will take a lot of your time to track the details and you will end up mixing everything.

From extracting customers’ data to managing invoices & tickets, from transferring inventory within stores to managing employees, there are some issues faced by cell phone manufacturers and dealers. And one of these biggest problems is tracking warranty status of a faulty device. It is very common in mobile phone manufacturers and dealers routine. The cell phone manufacture & repair market is growing rapidly and so are the problems related to it. Although there are some really cool point of sale (POS) systems like RepairDesk in the market, there is still a need for a tracking module which the technicians can use to look for warranty details when a customer walks in with a faulty device/accessory. This feature in any POS system will facilitate admin/users to search any device/item status and history by IMEI/Serial Number.

The real problem in the workflow mentioned in the first paragraph occurs when your customer care representative has to check the warranty and device details manually because he doesn’t has any automated tool. This is where RepairDesk comes. RepairDesk is currently working on a warranty order module which will help the techs and other representatives to just enter the IMEI number and all the information including warranty status, manufacturer, device details, transaction date and supplier will be displayed on the screen. The basic workflow of this feature will be as following:

The customer walks in with the faulty device / accessory to claim the warranty. He hands it over to you for initial checks. You get the IMEI number and check the details. The repair history device details including warranty will be displayed in separate tables.

If the record exists in the system, it will display the complete history including ticket ID, part used, part warranty etc. If the warranty duration is still active, you can head towards warranty claim. If it is not in warranty, then you request cost estimation and inform the customer.

Using this amazing feature, the repair techs can see what was the problem, what parts were used in repairing it as well as the store location (if you have multiple stores). Isn’t it great?

Learn How Can You Process Warranty Claim for Repair Services / Parts

Whether you are a cell phone manufacturer, dealer or repair shop owner, with this remarkable feature, your technician or customer care staff will be able to cut down the time required to track a device’s warranty or repair history. Signup now and get 14 day free trial, no credit card required.

Recent Posts

Network Unlocking Websites

Get a List of FREE Network Unlocking Websites & Learn How to Fix Network-Locked Smartphones!

The cellphone market all over the world has become more competitive and emerging than ever, especially in the US. This is great news for consumers who have lots of choices

Local SEO

Get a FREE SEO Audit Report & Learn How Local SEO Brings In More Business

Did you know that 46% of all searches are based on local SEO? When a person searches for something online, chances are that they are looking for whatever is within

Free Social Media Banners

FREE Social Media Banners for CellPhone Repair Shops

Are you a cellphone repair shop owner with a tight budget and a busy schedule? Do you lead a smaller team whose tasks are all dependant on one another? Can

Employee Handbook

Download Free Employee Handbook for Your Cellphone or Computer Repair Store

An employee handbook is a short manual regarding what your repair technicians can expect from your repair store and what you expect from them. It lays down the sort of

RepairDesk Employee Handbook Blog Banner

Why Does Your Cell Phone Repair Store Need an Employee Handbook?

Generally, having a policy manual or an employee handbook is a good practice for your cellphone repair business. There are certain guidelines and procedures, from a legal, professional and employee

Local SEO

LIVE Session on How to Optimize your Website for Local SEO – Conducted by RepairDesk

RepairDesk recently held a LIVE session on Facebook executed by the Founder and CEO of RepairDesk, Usman Butt, and his fellow Deputy Manager Content, Nosherwan Khan. The session started at

RepairDesk SMS

RepairDesk SMS Launch Introduces Real-Time Text Notifications to RepairDesk

RepairDesk has recently launched its newest addition to the software – RepairDesk SMS. This new feature brings text messaging functionality to RepairDesk, allowing repair shop owners to send real-time job

RepairDesk SMS

Web Release Notes: Gear Up Your Customer Relationship with RepairDesk’s SMS Feature!

New Features:  RepairDesk SMS Connect with your audience through real-time job notifications with the brand-new RepairDesk SMS feature. This service is currently available to customers in the UK, USA, Australia,

micro-soldering

Micro-Soldering: Making The Small Count!

Apple introduced the world to minimalist designs for smartphones when it launched the most compact and yet innovative smartphone devices back in 2007. Since then, there is nothing that has

Conversation with Bill Salih on the Repair Industry

Talking with veterans and experts in the repair industry gives us a great idea of how far things have progressed. Gaining their insight helps figure out what are the best


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required


Point of Sale System
Designed for Repair Shops

It takes a lot to run a repair shop, you bring the passion & let us take care of everything!

Get your free trial account now!

Try for free Talk to us

No credit card required