A customer bought a cell phone part or accessory from your company which came out to be faulty and now he wants to claim the warranty. He walks in your customer care office and hands over the device. Now you have to track the device’s details along with warranty status. What would you do? Would you open the registers to find out when did the transaction happened, is the device still in warranty, customer details etc.? A big NO! It will take a lot of your time to track the details and you will end up mixing everything.
From extracting customers’ data to managing invoices & tickets, from transferring inventory within stores to managing employees, there are some issues faced by cell phone manufacturers and dealers. And one of these biggest problems is tracking warranty status of a faulty device. It is very common in mobile phone manufacturers and dealers routine. The cell phone manufacture & repair market is growing rapidly and so are the problems related to it. Although there are some really cool point of sale (POS) systems like RepairDesk in the market, there is still a need for a tracking module which the technicians can use to look for warranty details when a customer walks in with a faulty device/accessory. This feature in any POS system will facilitate admin/users to search any device/item status and history by IMEI/Serial Number.
The real problem in the workflow mentioned in the first paragraph occurs when your customer care representative has to check the warranty and device details manually because he doesn’t has any automated tool. This is where RepairDesk comes. RepairDesk is currently working on a warranty order module which will help the techs and other representatives to just enter the IMEI number and all the information including warranty status, manufacturer, device details, transaction date and supplier will be displayed on the screen. The basic workflow of this feature will be as following:
The customer walks in with the faulty device / accessory to claim the warranty. He hands it over to you for initial checks. You get the IMEI number and check the details. The repair history device details including warranty will be displayed in separate tables.
If the record exists in the system, it will display the complete history including ticket ID, part used, part warranty etc. If the warranty duration is still active, you can head towards warranty claim. If it is not in warranty, then you request cost estimation and inform the customer.
Using this amazing feature, the repair techs can see what was the problem, what parts were used in repairing it as well as the store location (if you have multiple stores). Isn’t it great?
Whether you are a cell phone manufacturer, dealer or repair shop owner, with this remarkable feature, your technician or customer care staff will be able to cut down the time required to track a device’s warranty or repair history. Signup now and get 14 day free trial, no credit card required.