Need help? Give us a call: (312) 313-1737

RepairDesk Doubles My Turnover at Dr. Smartphone

RepairDesk Blog > Blog > Case Studies > RepairDesk Doubles My Turnover at Dr. Smartphone
RepairDesk Doubles My Turnover at Dr. Smartphone

RepairDesk Doubles My Turnover at Dr. Smartphone

I started off Dr. Smartphone by the end of 2013 after selling a company in UK with a vast experience in field of accessory and cell phone selling business. In the beginning, we used Magento’s custom built cell phone repair shop software for all processes of our shop. But for seven people it was way too costly and had a limited access whereas we wanted to explore more which was just to price we were paying for it. Lives of people are captured in their phones; their friends and family, work, memories, future and much more. We play a key role in their lives by taking care of their phones and making sure they won’t lose any special thing from inside of it.

Our customers love it how we get involved with their tension of getting their phone repaired and how we care for their sentiments.

They can stand in your shop, see their phone getting repaired, ask questions and we answer them. Moreover, we give them guarantee on every product we repair. RepairDesk and DrMacbook We are one of the best rated companies on Google. But the problems came in when we had 700 customers walking in monthly and we ran out of time. It was such an additional load to enter all the data in Magento’s complicated system and then answering calls and replying to emails of customers worried about status of their device which came for repair.

Things were getting very difficult to manage when my Chinese part supplier told me about RepairDesk and how it makes life easier for people running different businesses.

RepairDesk and DrMacbook After doing some research and going through list of Cell Phone Repair Shop POS Software we finally decided to bring RepairDesk services in our business. Life has got easier ever since. We can write a whole book about the ways it has made us feel at peace.

It saves us around 30% time of our routine which was earlier consumed by writing back to our clients, entering data, writing receipts and performing all other operations in the previous software.

It took us just two days to learn using it and we were on a go to use it in our daily routine. We absolutely love the way it sends customer follow up emails, make checklists so we can keep a check on activities, professional documents prepared by it, online tracking system and what not! Our customers have also been more satisfied than ever.

They feel more confident and happy because of making receipts on their own online, checking status of their device from home.

We and our customers feel delighted using front facing display which allows customers to read and sign agreement from screen. Dr. MacBook Thailand Google Search (1) It has not only saved us time but our turnover has increased to double just by using it. With all the time it saves us and all the attraction it creates with ease we have no doubt in getting more increment in our turnover. With RepairDesk on our side we are aiming to expand our business in Jakarta as well. If you ask us to rate it we will give 9 out of 10 because we do expect some more cool features from RepairDesk team. Why would we recommend RepairDesk to others? This is our little secret behind our major success and in market where competition is high sharing secrets is not a positive trait. JK! We would highly recommend it to other shop owners to bring ease to their business.

Recent Posts

RepairDesk Roundup June 2020

RepairDesk Round-up – June Edition

It’s the end of June, and we wanted to get in touch with you on all the things we’ve done so far. RepairDesk has come a long way since the

Cybertek is growing with our computer repair shop software

How Cybertek Computer Repair is Growing with RepairDesk

Ready to celebrate the first anniversary of Cybertek Nambour, our friend Adam Donovan is growing his successful repair business by opening a second store in Mooloolaba, Australia. His repairs have

Best computer accessories to sell with our computer repair shop management software

Best Laptop and Computer Accessories to Sell in 2020

2020 has been a dramatic year so far and unlike anything we’ve ever seen. Its roller coaster ride is not over yet and people are trying to adjust. While many

New tax report is here in your computer repair shop software

Say Hello to the New Tax Report in Your Repair Shop Software

No business should ever take a break from improvement. It should keep on changing itself for the better to evolve into its best avatar. That is exactly what we do

Contactless Payments

Follow the New Trend of Contactless Payments with RepairDesk

"Contactless Payments" is a term that's been widely used in the retail industry, and for a good reason. The novel COVID-19 is still making rounds in several parts of the

Computer repair services with our software for computer shops

How to Improve Your Computer Repair Service in 2020

The year 2020 has so far been a challenging one for computer repair professionals. Not only are we facing a global crisis due to COVID-19, we are now looking at

First Response success story with our computer repair shop software

First Response Repair’s Move from Pen and Paper to RepairDesk

4 years ago Denis Gutsu and his cousin, electronics repair expert Daniil, started a phone repair service using a pen and paper based management system. Today, they use RepairDesk to

computer repair industry and our computer repair shop software

How Has Computer Repair Changed in 2020?

Computer repair, like most other things, has changed in the face of the COVID-19 epidemic of 2020. Since a majority of businesses now enforce work-from-home policies, the use of computers

Web Release Notes: Separate Taxable & Non-Taxable Sales

We’ve made a few enhancements to the RepairDesk web app that will significantly help you manage your inventory items. This is true whether you’re a new or seasoned repair shop

Accounting Integrations

Back-Up Your Finances with Accounting Integrations in RepairDesk

Researches show that businesses in the UK spend around £9.1 billion annually accessing expert accountancy advice. But business owners can cut down these costs when taking accounting into your own


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required