Need help? Give us a call: (312) 313-1737

Does Your Shop Use Repair Tracking Software?

RepairDesk Blog > Blog > Uncategorized > Does Your Shop Use Repair Tracking Software?
Does Your Shop Use Repair Tracking Software?

Does Your Shop Use Repair Tracking Software?

When a customer walks into your repair store with their damaged cellphone, they are expecting that you’ll swing a magic wand and their mobile will restore back to its brand new condition in two shakes. Which is sometimes really not possible, considering the weighty process of recording customer details, getting the right repair part from vendor, updating items in your inventory register, performing the repair, going through billing, invoicing & more …

The situation gets even worse when a customer comes back after few weeks with a bad part and you don’t even remember if you performed a repair or not but you still have to fix their phone so they don’t leave a bad review or end up taking you to court.

So how can you become a cut in your business? The answer is simple! You need a repair CRM that helps you keep track of all repair activities at one place so you do what you love and the automation takes care of the rest.

Key benefits of a Repair Tracking Software:-

* Get total transparency at every stage of the repair. Scan ticket labels to open repair tickets or use quick search to update ticket information, handle refunds and warranty management, add diagnostic notes, staff comments, add repair parts and send SMS/Email alerts.

* Setup automated SMS or email alerts which triggers automatically when a repair job is completed, available for pick up, pending for parts or If you would like to send a follow up SMS, simply enter a custom message or choose canned response and add this to a work order. As they say “An informed customer is a returning customer”.

* Wouldn’t it be amazing to have your customers do half the job for you? That is no longer a pipe dream, as you can give them the option to book a repair order themselves using appointment calendar integration, and when their job is in process they can track its progress with repair tracker and download copy invoices.

* Techs are being taken care of – Now you don’t have to do the job to arrange data for techs on your own. Have RepairDesk to do your job for you. It can organize information and print professional receipts with pre and post repair conditions of the device.

* No more shopping – We know you’re tired of picking up phone and ordering items again and again for repairs. Well, we have solution for this too. RepairDesk sets tracks for inventory and allows you to order special parts & accessories through it.

* Multiple businesses to handle
– Extending a business come at the cost of handling extra responsibilities. We assure you to not worry about transferring your tickets between different shops because the built-in transfer tickets feature of RepairDesk is too smart to do it for you.

Do we have you intrigued? Click here to sign up for a FREE trial now.

Comments

  1. It works really well for me

  2. I relish, lead to I founjd exactly what I used to be
    lookinng for. You’ve ended my 4 dayy lengthy hunt! God Bless you man. Have a
    nice day. Bye

  3. Thanks, it’s quite informative

  4. This is actually helpful, thanks.

  5. Thank you for the wonderful article

  6. Thanks to the great guide

  7. It works quite well for me

  8. Your Blog is really awesome. I can pass International certification on behalf of you. I am certified Google Adwords Professional. You can donate me whatever you want.

  9. Hellow my name is MartinDug. Wery good-hearted post! Thx 🙂

Leave a Reply

Recent Posts

web release notes

Web Release Notes: Maintain Record of All Faulty Items in a Single Report!

Welcome to another round of interesting improvements and bug-fixes in your very own RepairDesk web app. To run the operations smoothly, we have made two different teams in-house; the first

language translation

How Can Language Translation in POS Software Improve Your Business?

We have been living in a technological age for a couple of decades now. Today, businesses are not limited to a physical store location, and everything is accessible everywhere, every

iPad release notes

iPad Release Notes v3.7: Print Labels with the Super Fast Brother Printer Integration

At RepairDesk, we're constantly improving our iPad POS Register app, with advanced features and integrations along with taking care of all the issues and annoyances that you report to us!

computer repair

5 Secrets for Running a Successful Computer Repair Business

The computer repair industry gained momentum together with the development of computer technology in the late 20th century. Computers have exploded throughout America and the world over the past 30

used phones

Cellphone Refurbishment Business: A Surprising Growth in the Used Phones Market

A few years ago, many thought it impossible for the refurbished phones market to grow to the size that it has today. As early as 2013, there were rumors about

iPad Release

iPad Release Notes v3.6.5: Keep your Web Account & iPad App Aligned!

We ensure to keep you informed and updated with every improvement or change that we make in our iPad POS Register app. This week we have rolled out one simple improvement

web release notes

Web Release Notes: Another Step Closer to Stability

With each new release of our web app, our team strives to continually improve the product and make RepairDesk a bug-free solution for you. We want you to be able

iPad Release

iPad Release Notes v3.6.4: Know Your Already Paid Amount On the Go!

Stepping into May with a short and sweet release of our iPad POS Register app. Here's what we have been working on in the past week; Improvements: Display Already Paid

business technology

Here’s Why it is Important to Upgrade Your Business Technology!

It’s not unusual to find very outdated technology at some retail stores, simply because if it’s not broken, why fix it? This has left many businesses asking the question: when

customer facing display

iPad Release Notes v3.6.3: Customer Facing Display Comes to iPad

Keeping in sync with our web release, the RepairDesk iPad POS Register app has been updated to version 3.6.3 this week. This update is by no means a small one,


Ready to get started?

"Say goodbye to complicated ticket workflow and manual inventory management"

TRY FOR FREE

14 days Free Trial - No credit card required